General Student Questions
When will I receive my AHA eCard?
Do I need to purchase the course book?
Is Continuing Education available?
What should I wear?
You will be demonstrating your skills on a padded mat with a mannequin on the floor so wear comfortable clothing.
How long are your classes?
Once I register for the class, can I reschedule?
Yes, you may reschedule from our Reschedule Page. We ask for at least a 24-hour notice beforehand if possible. You can reschedule up to 3 times. After 3 times you would have to pay for a new course. No Refunds will be given once a class has been rescheduled. Please refer to our Refund Policies for more detailed information about refunds.
Can I get a refund for the course?
What if I am running late for a class?
Do I have to register and pay online, or can I walk in and pay for the course?
People who register online for any course will automatically have their seat reserved for the course. Walk-ins are welcomed but does not guarantee you a seat in our classes. We follow AHA guidelines and if the course is full by the time you walk in, you will not be allowed into the class as we are only allowed a certain number of students per instructor.
You can, however, try to come to any of our locations and pay and register in person before the class at any time to ensure you reserve a seat in the class you are interested in.
It is recommended if you are planning to pay for the course the day of to show up 20 minutes early to class.
Can I take any Updated / Renewal Course if my card is expired?
If I do the Fast Track option, when will I receive the information on how to do the online part?
Details on how to complete the online portion of your Fast Track course will be provided in your registration email. You will be required to create a eLearning.Heart.org account in order to access.