Refund Policy2018-05-24T14:28:47+00:00

Refund Policy

Refunds & No Show Fees

  • Refund requests for classroom-based courses must be made 48 hours before your original course start time.

  • No Refunds will be given for Online/Blended Learning courses.

  • No Refunds will be given for cancellations made on or after your original course date, though a course credit will be kept on file for 1 calendar year.

  • No Refunds will be given once a class has been rescheduled.

  • No Refunds will be given for registrations made less than 48 hours before course start time.

  • A “No Show” fee will be added to your registration if you do not arrive for class on time. All fees must be paid before you are able to attend class or reschedule.

  • No refunds will be given for Course Manuals or Course Materials that have already been shipped or picked up.

  • $15 No show fee for BLS, & all Heartsaver Courses

  • $30 No show fee for ACLS, PALS, NRP, & Basic ECG

  • $75 No show fee for TNCC, PHTLS, & IV Therapy

Reschedule Requests & Reschedule Fees

  • You are limited to 3 free reschedule requests per registration.

  • After your reschedule limit has been reached, a reschedule fee will be added to your registration for each future reschedule request. Each fee must be paid in order to be eligible to reschedule.

  • Reschedule requests must be made before your course start time.

  • If a reschedule request is made on or after your course start time, a fee will be added to your registration. All fees must be paid before you will be eligible to reschedule.

  • $15 Reschedule fee for BLS, & all Heartsaver Courses

  • $30 Reschedule fee for ACLS, PALS, NRP, & Basic ECG

  • $75 Reschedule fee for TNCC, PHTLS, & IV Therapy